The additional space will help Ulta attract and retain employees, Colliers Principal Frederick Regnery said in a statement. The deal comes as corporations continue to overhaul their offices and amenity offerings to help recruit workers.
Ulta has maintained its headquarters in the Tallgrass Corporate Center since Building owner Middleton Partners is working to build a new tenant lounge in the complex, according to a press release. Despite some high-profile corporate relocations, the suburban office market held steady in , with vacancy rates unchanged and rents actually creeping up. The Real Deal's newsletters give you the latest scoops, fresh headlines, marketing data, and things to know within the industry.
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Download Current Investor Presentation. View all news Latest News. View all news. Current Investor Presentation. Latest Quarterly Results. Earnings Webcast. Comparable Sales The IT brushes that were on sale the previous day, December 24 kept appearing. I called thinking someone may answer, I sent messages on FB, and sent emails to corporate about this. Today I called, was disconnected after waiting to speak with a supervisor, and was contacted back via phone from Melissa, a supervisor.
She stated that it stipulated that Ulta runs on Central time not east central time and that is why I could not order. I asked her to show me where it states that and she could not. I would like someone in corporate to get back to me regarding this incident. I consulted with a stylist Thursday afternoon, and showed her a picture of exactly what I wanted and how I had my hair colored in the past. I wanted my roots touched up to be blonde, to match the rest of my hair, like my retired stylist had always done without an issue.
The stylist at Ulta told me she could do that, end of story. Halfway through the treatment the stylist noticed my hair was a more yellow color instead of the blonde I asked for. So she put toner on my entire head. Once the appointment was over I left with the darkest my hair has been in over 4 years.
Even the blonde I came in with was gone, and my entire head was a mousey, orangish, brownish color. So I went back the next day today. The stylist stripped the toner from my hair and the bottom half of my hair returned to a blonder color like the look I had when I had come for my appointment the day before. The highlights she put in on the top however, did not match the rest of my hair at all and were still brownish and orange color, and certainly not blonde like I had asked.
I spoke to the salon manager, and instead of trying to ease the situation or help find a solution, she was very abrasive and kept interrupting me and stuck her finger up. The worst part of this experience was how the manager was so rude and had zero costumer service skills. I have no idea if they were planning to charge for me for this third visit, but after the way I was treated by the salon manager in Southlake today, I have zero desire to spend any more time or money at Ulta.
I have honestly never been treated so poorly by a manager in my life. So I decided to open up a credit card with Ulta. Before today, I had done most of my shopping with Sephora but with this promotion-applying for the Ulta card seemed like a no brainer. I spend the next hour on the phone with Ulta and being transferred to 4 different people.
So after taking a hit to my credit, I had to go right back in and close the account since not one of the customer service reps could actually give me customer service and when I finally reached my 5th person-it was the same guy that transferred during the initial call to the wrong department.
It was simply transfer after transfer. Good job on this one. Last month I tried to place an order online and got an error code. Member services told me to take things out of my cart it was a large order! Over the course of 3 days, I tried 2 additional times and got the same error. Member services told me it was an issue with the credit card company Commentity Bank and not Ulta.
I verified 3 times that it was not my credit card account. I even did a conference call with member services and commentity bank and still, no help!!!
I even tried reaching out to the member services supervisor and she was also no help. I never got a call back after I was promised a phone call and I cannot get anyone to help me…. Listen to this CRAP!!! Ulta member services sent me an email 2 days ago and told me that if I wanted to do future purchases with Ulta, that I would have to go into the store to make a purchase.
First of all, I live about 40 miles away from the nearest Ulta. This is terrible business practice and I am going to rake you over the coals for this one. I even called my local store to tell the branch manager what happened to me. Sounds familiar!!! I am revoked too from online purchases apparently. I am not one to normally complain or write negative reviews…but I think this company may take the prize for companies that have the least care for their customers.
How in the heck is that sharing an account. I bought her a gift with my same credit card, same shipping address, same rewards number…. And now everyone in my household is revoked too bc it seems they flag anyone with my shipping address.
There is nothing Ulta sells that I need that bad to have to deal with their nonsense. No customer service; no concern from them at all. I have tried on numerous occasions to speak with someone to cancel the catalog from coming to my house. I have terrible allergies and the perfume inserts drive me crazy and aggrevate my nasel membranes. Each time I call and try to speak with a human being i am placed on hold for Ever and end up hanging up.
Received error message and called credit card company who directed me to ULTA customer care because the issue wasnt related to my credit card. Michelle, supervisor, was not helpful at all, stated that the website was functioning correctly, and that it was a credit card issue. She told me to use another payment method which i did and now Paypal is showing payment approved to ulta but still my order will not go through.
Last month I tried to place an order online and got an error code too. I even tried reaching out to the member services supervisor and she was no help. She told me it was a technical issue with the website and said it would take business days for their non-existent IT Department to figure out the issue. They sent me an email 2 days ago and told me that if I wanted to do future purchases with Ulta, that I would have to go into the store to make a purchase.
Can you believe that?!?!?!?! I have been an Ulta customer for over 10 years!!!! This is terrible business and I am going to rake them over the coals for this one. I have left messages and written emails at the Ulta Corporate Offices and I even called my local store to tell the branch manager what happened to me. Thank you for your comment.
I have talked to atleast 10 people in the past week about all the issues I have been having and keep getting different information. I do not know what else to do. The first time all my points were stolen in store.. I just visited store in Pembroke Pines, Florida. The line had st least 15 people waiting to be checked out.
There were only. The manager soon comes up and stands around for about 10 minutes before finally deciding to open another register.
I spoke to her but she seemed to think that this is business as usual for a Saturday. She seriously needs to learn some management skills. Same thing happened at the Buckhead store in Atlanta today.
You had to navigate the long line of people waiting to check out, in order to even come into the store. One cashier working with 17 customers in line. No apologies and no calling due back up help. To Mary N Dillon. Despite numerous calls and emails to your customer care representatives and receiving the ONLY call back from Vera wha said she was assistant in your office, I have yet to receive a call from the regional manager as I was promised!!!!
Your district manager Jamie apparently is an entity of her own and feels she has absolutely no obligation to reach out to s long time loyalty customer about an incident at your levittown ny store.
After a month, she outright lied to your customer service who told me she said she had reached out to me several times. She then emailed me. I am quite sure the employee Anne Marie would not have given her district manager an accurate, true accounting of what she did!!! Furthermore, when I spoke to Vera in your office I said that since the district manager was not truthful abt calling me I now wanted regional mgr to reach out to me. The original problem was your horrible employee, but the way cust care treated me shows that Ulta could not care less abt customers.
Not acceptable and I will pass alon to friends not to go to Ulta as well. Never b4 a problem in 20 yes but this was awful both the incident and the aftermath!!!!!! I went to Ulta Beauty Salon and had my hair dyed and highlited. A week later I noticed a bald spot on top of my head. I asked my husband is my hair falling out? He said yes what happened? I dont know why my head started to itch, so I went to my doctor and he said your hair has a chemical burn from hair dye.
He asked did this happen before? I told him no. I was a loyal customer since July of last year, but not anymore. The manager of the store, told me to send an e-mail to guest services.
I am now in the process of dealing with their ins. At no time until I went to store mgr and called yet again to corporate customer care did district mgr reach out to me nor had regional mgr. Associates have always been nice and helpful. However on this day I approached a woman associate who was straightening a perfume shelf and asked her if she could help me find an item I had written on a piece of paper. I asked her if she could check in back or if it could be somewhere else.
She asked another associate who was in conversation with another customer and the associate told her to check. She was very irate and said to me that she has to get permission from the manager to check on her phone. I had no idea what she was referring to and said ok.
With that the associate named AnneMarie came storming up to the front of the store screaming g like a lunatic in front of all the pre xmas shoppers how dare I go to the manager and how dare I talk about her and that she helped me we are talking SCREAMING like a crazy person meanwhile another associate asked what item I was looking for and got it for me within 3 minutes!!!
The manager came over and apologized and I told her I was going to report this to corporate as this was not normal behavior and was unacceptable to me, the customer. I then was emailed a 20 dol got card no one contacted me On Feb 22 I went to the store and spoke to mgr Kerry while receiving g nasty, glaring looks from this AnneMarie.
I told mgr no one had responded to my complaint and she said district mgr Jamie was out of town for meetings but she would email her. So now I was told the regional mgr would contact me which has not happened. I wanted to let u guys know about my experience at ultra in Farmington utah location. I had purchased worth of makeup and during rhe process of looking around and taking my time exploring the merchandise i was being harassed by the employees and treated like theft! Every time i had an item they took it from me to put up on counter!
I was watched like a hawk!! And the security was called in. As i approached the counter i purchase every item i had gotten and paid for them! And the money i gave them the lady was making sure it wasnt fake!! I dont like being treated like this ive never stollen in my life and im sorry for coming in and buying lots of makeup and purchased them with my hard earn money and they never seen that!!
Especially one whos paying for there items. I made an online purchase and received a free robe with order. I made the mistake and marked wrong size. I noticed as soon as email came through. I emailed right back and called. Only to be told they can not edit or cancel my order. Frustrating to say the least as it was a gift for someone along with rest of order.
They just lost my business. From the time me and my daughter walked in the store this lady had a bad attitude toward us and it continued till we finally made a purchase and left!! We asked for her help she was really rude about it was no help acted like we were a bother to her all because I returned something it seems!!! I placed an online order to receive something that looked like it been used already.
The box and item were not sealed in any way and the molding was cracked on inside container it came in. The Representative refused to send a replacement out due to the cost of the item. I could then, go to the store and return my item. They were very uncaring and never apologized once for the inconvenience. I would not recommend Ulta to any of my friends or family. Hello, We will be boycotting Ulta Beauty In Adrian, Michigan due to profiling 4 young ladies who shopped and purchased items in the store.
The employee, Tasha Smelser, posted on Facebook that she was pleased to use their names and school to accused them of a crime that they did not commit. When the police showed up to the store he made her remove the post because there was NO proof that a crime was committed. Although, within 10 hours of removing it, she reposted a picture of the old post.
I have already tried to call corporate and left messages for three different people. Thank you. Ulta in McDonough, Georgia has a racist and rude store manager. I have spent just as much money there as any other woman of a different ethnicity.
Regardless of your ethnicity, you should be treated equally and every situation should be upheld by the policy that was created. Forty seven dollars was not the problem but the way the manager and guest services handled it based on personal discretion is unprofessional and unethical.
Sincerely, Nyasia Ashford Via email: avony at gmail. What a shame! They have no heart or sympathy for anyone. I love the Ultra store, many things to offer, great layout of the store and their merchandise!
Cant you just have your coupons at the register and check out customers like other retail stores? The girls seem to have a bad day every day, what is the deal with these associates. I had been into the Ulta in Palm Desert……by my 4th time I said I was going back to Sephora and other drug stores to get the products I wanted.
I am in marketing and have never seen such a misleading flyer. It showed the dates throughout being to No where on that supplier does it say that the item is ONLY available on that one date. I shop there quite often actually! I just wanted to say what a fantastic job the people who work at that store are doing. They are always willing to help me find products, or quick to suggest alternatives if they happen to be out of a product or do not carry the particular brand I am looking for.
I have actually found some of my current favorite products this way! I also love all the deals you have available for consumers.
I also really like your holiday deals. My favorite though is your point system, to gain rewards. It has changed my way of shopping. I now buy anything I can at Ulta so I can build up my points. My only suggestion would be better education and notification of the points system. There has been a couple of times while shopping that I did not know how many points that I had gained, or how many I could use because a cashier did not know, or more specifically did not know how to apply them to my purchase.
Other than that, I have nothing but good things to say about this location and the people working there. I look forward to continued, future experiences at this store in all my beauty endeavors. I made an appt. I showed the stylist who I was told would be doing my hair the pictures of what I wanted. Not pink. I just had to remove the purple I had on my roots, which is why I have this gold band. She said okay and she can definitely do that. I went in for my appt.
Friday, Sept. She starts by using a violet to get brassiness out. After two times it worked and it looked pretty good, to be honest. No, it was not toner. She turned me to the mirror and I had Poppy Troll coloured pink dye all along my roots. I saw it was bright pink Redken City Beats. I said it was really pink and she said it would be lighter when it washed out. After she washed it, it was still pink. And I was charged for additional colour!
I called their main line and explained my case and I was told the salon manager would contact me within 24hrs. I was contacted the next day, Sept. I was told she would remove the colour and fix my hair. She asked if I could come in that day and I said I was working. She asked about tomorrow and I told her I was not able to. She then said she has a haircut at 4, so I could have her fix it at I left work at and walked up to the store, since I work in the same strip.
Waited until and then she takes me back to get started. After having to smell strong colour remover on my head and sitting under the processor, it was rinsed and conditioned.
Most places do a deep conditioning. Still have pink spots in my hair. My overall tone is now coral. I have a patch of dark pink hair underneath on just the right side of my head.
Not even close. I said I am still unhappy with it, and all I was offered was to keep coming back to have it fixed. I do not want them touching my hair anymore. Why was I charged for pink dye I specifically said I could not have in my hair? Why was I charged for a violet toner that has been basically wasted since my hair is now pinkish-orange? It completely counteracted the purpose of the violet.
Um, you made my hair pink. This evening I tried to shop at a store on Sunday where all posted and internet hours say closing time 6pm. I arrived at pm with three others waiting outside to find the doors locked. I knew exactly what I was going to purchased so my time in there would have been less than a few minutes.
I called the store from outside to ask why the doors were locked and was told it was policy to close at I asked for corporate number and was rudely put on hold. When I pressed further she put me on hold again and came back to give me guest services not corporate office. Needless to say I left a message for corporate in hopes something changes.
There were three others outside with me. I have been in customer service over 18 years and k ow this is not acceptable. I just stood there!. Finally I asked them where were the carts and they said they do not have any. You do not cater to the older crowd.
Do you know how much money you are losing because of that! When I asked them for a cart, they said you can go next door and get one. My experience was not good there, even though I bought items. I, too, suffered an act of negligence. My hair was completely burned as the result of a keratin treatment. Then I was forced to deal with the utterly useless Gallagher Bassett their insurance co. I have been thru HELL. GB is a joke. They offer you a pittance for your suffering, a slap in the face.
They are money makers for lawyers. File your own individual personal injury suit. I had my hair done also turned out completely orange. Specifically said I hate the orange blonde and got that anyways. Guess you should go on the reviews which were all bad. Sadly, my experiences at Ulta seem to be all to similar with others that have commented. I have never been in any location that customer service is a priority.
Asking for assistance or just a simple question is like asking for an act of congress. The sales associates at the registers are rude, hateful and talk down to the customers. Today is June 5 th My hair stylist did not work there anymore. My hair is not anything like I described to Ginnie that is wanted. First appt my hair turned out too dark I was supposed to get a Lot of blonde highlights.. So Ginnie scheduled me to come back May 11th. Again, I was supposed to get blonde highlights.
They usually keep notes. Well NO. My hair was visibly Brassy Orange. Then Ginnie gave me a small Styrofoam cup with foil on top, half full of purple shampoo. Ginnie said this would help. Well, that did not help. My daughter currently works at Ulta. She is a great colorist. She is being pushed out by her manager.
Maybe they want to keep new stylists because they are cheaper? DOES anyone else have problems ordering online? Ulta tells me the only solution is to shop in stores.
As a Platinum member for the last few years and already until the end of next year, I basically miss out on all Platinum Perks and all products offered online only!!! This is so unacceptable to me! Not fixing the problem or offering any help whatsoever.
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