To deliver a secure website we will no longer support this browser in the near future. You can choose from five DHL points near you, which may be a store or locker. Use the delivery code and your postal code to find out where your parcel is headed next. That way, you can be sure you'll get your parcel as quickly as possible. Probably the package is being held for pickup. A delivery exception occurs when a shipment encounters an unexpected event which can change its delivery date.
All rights reserved. Exception Reason: Shipment on hold. If eventually it gets returned then I just process a refund , I also open a case with seller support to notate all that has occured so far in case a AtoZ case gets opened or something. Simply refund money minus shipping and a re-stocking fee if you wish, and send an email explaining the situation.
At least they can state it in a different way. This has worked a few times. Usually the customer will get them then next day. An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day.
You can then pick it up when it suits you within the following seven days. If you missed a delivery, you'll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL location. If you have a question, we are happy to help and we like to do so at lightning speed.
That's why we've put together a list of FAQs that may just provide an answer to your question. Fourteen days at most. As soon as your parcel has been delivered to a collection point, you'll receive a notification and we'll send you a first reminder after two days. You'll then have two weeks to collect it before it's sent back to the sender. If a late delivery occurs for any piece within the shipment, the credit or refund will be applicable to the entire shipment.
Customer must notify DHL of any claim for late delivery, in writing or by telephone, within 14 calendar days of the shipment date and provide DHL with the account number if any , the waybill number, the date of shipment, and complete receiver information.
Customer may not permit any other party to notify claims on its behalf nor assign claims to any other party. The Guarantee is subject to modification or cancellation by DHL at any time. If a customer has an extremely time-sensitive shipment, the loss or delay of which may result in consequential damages, the customer must contact his own insurance agent or broker to insure against such risks, as DHL does not assume such liabilities. DHL does not provide and will not arrange such shipment insurance.
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Yes, DHL provides compensation for lost packages if the claim is found to be legit after an investigation. You can manually submit a DHL claim through their online portal. Boxes should be adequately filled: under-filled boxes may collapse when stacked. Use appropriate cushioning material to protect the contents, such as: Styrofoam chips, bubble wrap, newspaper etc.
Flyer Bags DHL flyer bags are available in two sizes: standard for small documents up to 2kg, and large for documents, ring binders or small boxes up to 3kg. Flyer bags should always be used when the shipment is smaller than the shipping label; the bag has space to fit the shipping label.
This usually only applies to large and unusual shaped items. Find more comprehensive advice on packaging your shipment here.
Tracking Your Parcel Track your shipments online and access the real-time status of you package as it speeds through the DHL network. To track your parcel, find a DHL Service Point location, arrange a redelivery or pay an invoice visit dhl. Export and Import Services Our broad range of services are designed to provide the right shipping option for you.
All our export and import services offer secure door-to-door delivery with full tracking visibility online. Need it earlier? Our Express , , will ensure your shipment arrives before these designated times of the next possible working day. Economy Select is perfect for less urgent or heavier deliveries which can be shipped via out road service to Europe. Import Services Our import services enable you to bring shipments into the UK from countries and still be billed in the UK.
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