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Western Sahara Yemen Zambia Zimbabwe. Why are you contacting us? Since its founding, Resy has changed its approach in how it provides reservation technology to restaurants. Originally Resy sought to provide restaurants with a way of selling tables at a premium during peak times - think Uber's surge pricing but for restaurants - by charging diners a fee to book.
This proved to be an unworkable business model so Resy has subsequently moved closer to something resembling OpenTable. Restaurants get access to resy. Some think of resy. Unlike OpenTable, Resy pitches itself as having no per cover fees for access to their booking platform. However Resy does offer features that restaurants can pay for that can boost conversion rates within their platform.
Resy offers three pricing tiers for restaurants thinking about using their services. Each with access to different feature sets. Unlike OpenTable, Resy does not charge a per cover fee on any online reservations. Their 3 tiers are:. The base pricing tiers of Resy seem well priced when compared to OpenTable but to get the full benefits of Resy there are optional add on features which come with a fee. Costs can quickly rise for the Resy system when you use all the features and in then the cost ends up not being that much cheaper than OpenTable.
Both Resy and OpenTable offer a iPad based reservation and table management system for full service restaurants. In that sense they are broadly similar to each other in terms of core functionality. They both help restaurants with online reservations, managing guests and building a customer database. Ultimately the approach of OpenTable and Resy is broadly the same with some subtle but significant differences. Generally, OpenTable is focused more on leveraging their booking platform to generate business for restaurants.
Along with this, all the costs are paid by the restaurants. Resy spreads the cost a bit more evenly between diners and restaurants and focuses more on releasing advanced table management features. Beyond the core functionality, Resy offers more features than OpenTable.
They have included features for marketing and guest communication into the product and offer several features that support the main system like customer surveys. They also boast about 'next generation' features like an Apple Watch app. Whether you would use these on a daily basis is another question. Empty seats in a restaurant our size has a very real impact on every employee.
Paul Fehribach, chef and owner of Big Jones in Andersonville, says that Reserve is still investigating, so he doesn't know the full extent of the situation, but he acknowledges that Big Jones had "ridiculously high no-show rates" on Valentine's Day and Mardi Gras. However, we had several large parties no-show on Mardi Gras, even after confirming reservations.
In fact, even after ending their contract, Fehribach experienced headaches with OpenTable. As he explained, if you searched for Big Jones on Google, the first link would be for OpenTable's page for the restaurant. Click on the link, and you'd be taken to a page telling you that Big Jones is not available, but there would be a big red button saying, "Find Similar Restaurants. So none of this is a surprise, but it is frustrating.
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